Refund policy

Return and Refund Policy – VIBRANT GLAMOUR

Last updated: [Insert date]

We want you to love your Dr Johom Sunscreen. If for any reason you are not completely satisfied, please read our policy below.

1. Change of Mind / Buyer’s Remorse

Due to the nature of personal care products and cross‑border shipping costs, we do not accept returns or exchanges for change of mind (e.g., you didn’t like the texture, scent, or decided you no longer need the product).

We encourage you to read the product description, ingredients, and FAQ carefully before purchasing.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A clear photo or video showing the issue (damaged packaging, product defect, wrong item)

  • Your email address used for the order

We will review your case and, if approved, offer one of the following:

  • Full refund to your original payment method, or

  • Replacement (shipped at no extra cost to you)

3. Lost in Transit

If your tracking shows “delivered” but you have not received the package, please first check with neighbors or local postal service. If still not found, contact us within 10 days of the marked delivery date. We will work with the shipping carrier and either resend or refund based on the investigation result.

4. Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider.

5. Return Shipping (for defective/damaged items only)

If we ask you to return a defective or incorrect item, we will provide a prepaid return label or reimburse reasonable return shipping costs. Please do not send any return without first contacting our support team.

6. Non‑Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Any product that has been used (beyond opening the outer seal)

  • Products returned without original packaging

  • Items purchased from other retailers or third‑party platforms

7. Customs, Duties & Taxes

Original shipping fees, customs duties, and taxes paid at checkout are non‑refundable unless the error was on our part (wrong item sent or product defective). For any return that is approved and requires a refund of product cost only, duties and taxes may be recoverable by you directly from your local customs – please check with them.

8. How to Contact Us for a Return/Refund Issue

📧 Email: [FernandesLeeks@gmail.com]
Subject line: “Return Request – [Your Order Number]”

We will respond within 24 business hours.

9. Exceptions

We reserve the right to refuse a refund if the product shows signs of intentional damage, misuse, or if the return request is submitted beyond the allowed time window.